Questions, answered.

We're an Australian IT managed services provider focused on the Microsoft cloud. We take care of your Microsoft 365, Azure, devices and cybersecurity end to end — day-to-day support, proactive monitoring, security hardening and strategic advice — all under one fixed monthly agreement.

Microsoft is our specialty, and going deep rather than wide is a deliberate choice — it means faster, more reliable answers. That said, most businesses run a few non-Microsoft tools too, and we happily support the wider environment around your Microsoft core, from networking and Wi-Fi to common line-of-business apps.

We're based in Hebersham in Western Sydney with a 100% Australian team, and we support organisations across the country remotely. On-site visits can be arranged for clients in major metro areas when something genuinely needs hands on hardware.

We work best with organisations from around 10 to 250 staff. If you're smaller and growing fast, or larger with a specific Microsoft or security need, talk to us anyway — we'll tell you honestly whether we're the right fit.

Yes — migrations are a core part of what we do. Whether you're moving from on-premises servers, Google Workspace, or an older, poorly configured tenant, we plan and run the move with a clear roadmap, a fixed quote, and a focus on zero data loss.

We design migrations to keep disruption to a minimum, scheduling cut-overs out of hours wherever possible. For most moves your team keeps working throughout, with only a brief, well-communicated window for the final switch. You'll always know what's happening and when.

Either works. We can provision and manage licences on your behalf through the Microsoft Cloud Solution Provider program, or manage your existing licences if you'd rather buy direct. We'll also right-size your licensing so you're not paying for plans you don't use.

Absolutely. We'll start with a review of your current Azure setup — security, cost and architecture — then take over ongoing management, tighten things up, and give you clear monthly reporting on spend and performance.

The Essential Eight is a set of baseline security strategies recommended by the Australian Cyber Security Centre to protect against common cyber threats. Yes — we align every client environment to it as standard, covering things like multi-factor authentication, application control, patching and restricted admin access.

We layer defences using Microsoft Defender for endpoint and email protection, enforce multi-factor authentication, harden identities in Entra ID, keep systems patched, and maintain immutable backups so you can recover quickly. For higher-risk environments we add Microsoft Sentinel for 24/7 threat detection.

For Australian clients we keep data in Microsoft's Australian regions wherever possible, supporting data sovereignty requirements. If your industry has specific compliance obligations, we'll design the environment to meet them and document it clearly.

Yes. Many cyber insurers and frameworks now require controls like MFA and endpoint protection. We implement those controls and provide the reporting and documentation you need to satisfy insurers, auditors or your own board.

We scope and quote every engagement individually — there are no fixed public prices, because no two businesses need the same thing. You'll get a clear, written quote to approve before any work starts, and pricing is agreed during onboarding. We work three ways: ongoing managed IT, fixed-scope project work, and custom or small-business support.

No long lock-ins. We work on month-to-month terms after an initial onboarding period. We'd rather keep your business by doing great work than by trapping you in a contract.

An ongoing managed-IT plan covers management, support, monitoring and security for your users and devices. One-off projects (a large migration, a new office setup), third-party software licences and hardware are quoted separately. We always tell you up front before anything sits outside an agreed scope.

Our managed service fee and Microsoft licence costs are separate line items. We can bundle licences into one monthly invoice for convenience, or you can pay Microsoft directly — whichever you prefer. Either way, we make the total cost clear.

Our helpdesk operates extended business hours seven days a week, with proactive monitoring running 24/7. Business and Enterprise plans include round-the-clock response for critical incidents, so urgent issues are covered any time of day.

Our average first response is under 15 minutes. Critical, business-stopping issues are prioritised and escalated immediately, with response targets set out clearly in your service agreement.

Most clients are fully onboarded within two to four weeks. We follow a structured, low-disruption process: assess your environment, agree a plan, secure and migrate where needed, then move into ongoing management — all with minimal impact on your team.

Your staff can reach us by phone, email or our support portal — whatever is quickest for them. Every request is tracked, and you'll have a named contact who knows your environment rather than a different stranger each time.